Privacy Policy

1. Introduction

GolfSimIQ ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. By using GolfSimIQ, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, and profile information when you create an account
• Facility Claim Information: Business name, website URL, contact email, and verification documents
• Facility Listing Information: Business details, hours, pricing, amenities, images, and descriptions
• Communication Data: Information you provide when contacting us for support or inquiries
• Newsletter Subscription: Email address when you subscribe to our newsletter

2.2 Automatically Collected Information

When you access our Service, we automatically collect:

• Usage Data: Pages visited, features used, time spent, and interaction patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Location Data: Geographic location based on IP address (not precise GPS location)
• Cookies and Tracking: Information collected through cookies and similar technologies

2.3 Information from Third Parties

We may receive information from third-party services:

• Authentication Provider (Clerk): Account information when you sign in
• Publicly Available Data: Facility information scraped from public websites
• Business Databases: Public business information for facility listings

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

• Create and manage your account
• Process facility claims and verify ownership
• Maintain and update facility listings
• Provide facility search and discovery features
• Send OTP verification codes for security purposes

3.2 Communication

• Send transactional emails (account updates, claim status, verification codes)
• Respond to your inquiries and support requests
• Send newsletters and promotional content (with your consent)
• Notify you of important updates to our Service

3.3 Improvement and Analytics

• Analyze usage patterns to improve our Service
• Monitor and analyze trends and user preferences
• Develop new features and functionality
• Conduct research and testing

3.4 Security and Legal Compliance

• Detect and prevent fraud, abuse, and security incidents
• Enforce our Terms of Service
• Comply with legal obligations and respond to legal requests
• Protect the rights and safety of our users and the public

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Clerk: Authentication and user management
• Vercel: Hosting and infrastructure
• Railway: Database and scraping service hosting
• Resend: Email delivery and OTP verification
• Vercel Blob: File storage and image hosting
• Mapbox: Location services and maps
• Sanity CMS: Content management
• Neon/Postgres: Database storage for email signups and application data

4.2 Public Information

Facility listings, including business names, addresses, hours, and amenities, are publicly displayed on our website and may be visible to search engines.

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or other legal processes
• Government investigations or regulatory requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activity

4.4 Business Transfers

If GolfSimIQ is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any such change in ownership.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information:

5.1 Types of Cookies We Use

• Essential Cookies: Required for authentication and core functionality
• Analytics Cookies: Help us understand how users interact with our Service
• Preference Cookies: Remember your settings and preferences
• Performance Cookies: Measure and improve Service performance

5.2 Your Cookie Choices

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies. Note that disabling cookies may affect the functionality of our Service.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure authentication via Clerk with industry-standard protocols
• OTP verification with rate limiting and lockout mechanisms
• Access controls and authentication for internal systems
• Regular security assessments and monitoring
• Secure database hosting with encryption at rest

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Information: Retained while your account is active and for a reasonable period after deletion
• Facility Listings: Retained as long as facilities remain active on our platform
• Transaction Records: Retained for legal and accounting purposes (typically 7 years)
• Analytics Data: Aggregated and anonymized data may be retained indefinitely

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Portability

You have the right to request access to your personal information and receive a copy in a portable format.

8.2 Correction

You may request that we correct inaccurate or incomplete personal information.

8.3 Deletion

You may request deletion of your personal information, subject to certain legal exceptions. To delete your account, contact us at support@golfsimiq.com.

8.4 Opt-Out

You may opt out of marketing communications by clicking "unsubscribe" in any promotional email or by contacting us directly.

8.5 Do Not Track

We do not currently respond to "Do Not Track" signals from browsers, as there is no industry-wide standard.

9. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

10. International Users

GolfSimIQ is based in the United States. If you are accessing our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

By using our Service, you consent to the transfer of your information to the United States and processing in accordance with this Privacy Policy.

11. Third-Party Links

Our Service may contain links to third-party websites, including facility websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, disclose, and sell
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at support@golfsimiq.com.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Updating the "Last Updated" date at the top of this Privacy Policy
• Sending an email notification to registered users (for significant changes)
• Displaying a prominent notice on our website

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: support@golfsimiq.com

Website: https://www.golfsimiq.com

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.